(Switch, Maestro, cash deposits and debit cards are acceptable in rare cases, so please make sure you call us if this facility is required for you), Show your credit card, voucher and driving license. You can choose your desired vehicle class and easily make a car reservation via the website or National mobile app, then pick up your car at the National location you reserved from. If you cancel less than 48 hours before pick-up, you will be refunded minus the cancellation fee of 95.00 EUR*. You can change your cookie settings at any time. What protection/cover do I receive for my car at the counter? Please note that any amendment such as amendment of pickup or drop-off location, car group, rental period and driverâs personal details may affect rental price which may be different from what you paid initially. Early return policies vary between rental car companies — you can end up paying extra fees, or you can save money by paying for fewer rental days and/or miles. If your prepayment is less than 50.00 EUR*, you will not receive a refund. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods that cannot be provided because of the coronavirus pandemic. Select a topic to quickly jump to the section with answers to your questions, Compensation Voucher Terms and Conditions. The product is non-refundable in the following cases: You did not inform us about the cancellation of your booking prior to your pickup. What should I do if my rental car has broken down or if I have a car accident? Should I pay any extra charges at pick-up? In case the car is damaged or stolen during your rental, the car rental company will withhold an amount of money from your deposit/excess that will be reimbursed by EconomyBookings.com as long as you have purchased Full Coverage before pick-up. When AutoSlash accepts your reservation, the site tries to find a better rate. Reservations canceled more than 24 hours before the pick up time are free. Here is how you can reach them through the app: If you are planning to cross the border of the country you are renting the car in please check terms and conditions of the car rental because the restrictions may apply for some countries as well as an additional fee and additional coverage. If the rental location will be closed, you should be able to cancel your reservation without being charged a cancellation fee. Can I receive a refund for unused time if I returned my rental car early? If you havenât received any confirmation within 48 hours, we will contact you with the explanation. The cancellation policy for each booking depends on the car hire company. *Or the same amount in USD/GBP at the exchange rate on the cancellation date. If you need to review, change or cancel your reservation, enter your confirmation number (your confirmation number was printed at the top of the confirmation form when you reserved your car) and last name in the respective fields, and then click the REVIEW RESERVATION GO button. For example, if your damage excess was 300 EUR and damage to the bodywork is 1,000 EUR on return, you would only have to pay 300 EUR. The price of your rental is calculated based on pick-up and drop-off times and dates specified in your rental agreement. The package holiday regulations referred to are the Package Travel and Linked Travel Arrangements Regulations 2018. By disclosing the voucher information shall be considered as authorization for use by the disclosed party. Make sure to ask the agent to explain you anything you do not understand or are unsure of on the rental agreement before signing. If the reservation is canceled within 24 hours of the pick up or if the reservation is not used, a $50 cancellation fee will apply. When you rent a car abroad, in some countries you will need an International Driving Permit (often called International Driving License). Transferability: Compensation Vouchers issued through www.economybookings.com and www.avtoprokat.ru can be transferred to other clients for car rental services part of Booking Group. To find out more, see What is Rentalcars.com's cancellation policy? The car rental company reserves the right to refuse the car to any customer who fails to arrive at the scheduled time and date with all necessary documentation and a credit card in the main driverâs name with enough available funds for the carâs deposit. Make sure that all requested additional equipment is included. $20 Off Weekend Base Rate. You can make a claim and contact our Support Team by going to âContactsâ section on our website and fill out the form selecting the corresponding topic. Please note that if you decide to amend your booking you will be charged an Amendment Fee of 18.00 EUR. Enroll in leading car rental rewards programs from National Car Rental, Avis, and Silvercar. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days. FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19 This information on consumer rights related to the cancellation of accommodation, car rental and events is updated regularly to reflect the rapidly evolving situation. How do I rent a vehicle from National during the COVID-19 outbreak? Check, isn't the car damaged. For example, if a package holiday is cancelled in light of Foreign and Commonwealth Office advice against travel to the relevant country, there are specific protections which mean that consumers should be entitled to a full refund. You need to pay close attention to the cancellation and refund policies of each rate plan you bool. Check for damages. Please note that any amendment such as amendment of pick-up or drop-off location, car group, rental period and driverâs personal details may affect rental price which may be different from what you paid initially. ... and / or failure to collect the car at the specified time / date. Reservations are not affected, however, some functionality may not be available during this time. Are there any additional charges at drop-off? Value: The voucher value is equivalent to the amount charged during the original booking of car rental services. Download the app. Log into Chase Ultimate Rewards ® to access the Special Car Rental Privileges section of your Travel Benefits page to book with your card. Find the âMy bookingsâ section at the top of the home page of the EconomyBookings.com website, click on it, click on âSign inâ, enter email address and password you want to use or your Booking Number, then click Sign in/Register to create an account. If your prepayment is less than 150.00 EUR*, you will not receive a refund. If a booking is not cancelled in writing or telephonically and the renter fails to show up, a no show fee will be charged at one day's rental. Then it cancels your first reservation and books the less expensive one. What additional cover can I buy from the counter staff? The policies vary from lodging to lodging, but the general guidelines are that you must cancel by 4 or 6 p.m. on the arrival date, or 24, 48, or 72 hours prior to your arrival. You will receive the appropriate discount when you arrive at the rental car counter. Q: I need your help with a Priceline car cancellation.Earlier this year, I logged on to Autoslash.com to find a rental car.I have used AutoSlash several times in the past. EconomyBookings.com takes no responsibility for any loss, damage or changes of plans caused for the reason that your flight was delayed or canceled. If you cancel your booking less than 24 hours before pick-up, you will not receive a refund. What payment methods does EconomyBookings.com accept? The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. If a voucher is suspected of having been purchased, bartered or traded Booking Group reserves the right to void the voucher and the transaction. The car rental company will let you know what to do next. We use this information to make the website work as well as possible and improve government services. You failed to provide the documentation that is required to pick the car up. When AutoSlash accepts your reservation, the site tries to find a better rate. Learn the ins and outs of renting a car with National and get more information on exclusive benefits offered for Emerald Club members. If you were overcharged by the car rental company, please go to âContactsâ section on our website and fill out the form selecting the topic âYour rental is over and you have a question for our Customer Support Serviceâ and then âOvercharge by Rental Companyâ. Please check the terms and conditions of the coverage before you sign the rental agreement at the counter to find out if something is excluded or limited. Now you are ready to log in, edit your profile and manage your bookings. EconomyBookings.com acts as a car rental agent connecting customers with car rental companies. No, you will need a credit card to leave a deposit at the counter. Deposit booking: Cancellations made more than 48 hours before the start of the rental will be charged a fee equal to the deposit amount. The car wonât be provided to you if your license has expired or is provisional. The rental agreement you sign with the rental company is subject to its terms and conditions and the law of the country you are renting in. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices. I regret any inconvenience caused by the cancellation. Enterprise Rent-a-Car When completing Enterprise’s Secure Lodging Reservation Form, the cancellation policy will be written in red ink or a link will be provided to you. The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). The most common additional cover is Super Collision Damage Waiver (SCDW). Pay Now Reservation Cancellation Fee: Please note that you must present the card you prepay with at the time of rental … Additional equipment (such as GPS, child seats, snow chains etc) has to be paid at pick-up directly to the car rental company. Where you might come across this This is common with online booking sites (including Rentalcars.com). I would respectfully ask for a full refund of the deposit, in accordance with the car rental agreement. It will take only 2 minutes to fill in. Subscribe to our Exclusive Offers, ci_commit_sha=296e72caadd6f8373dfeb2a51241ab40d29e079f. Your confirmation number can be found on the reservation confirmation email we sent you when the reservation was made. Cancellation policy for Fully Prepaid Bookings and Deposit/Partially Prepaid Bookings. The potential reasons you may be charged for by the car rental company directly are specified in your car rental agreement including but not limited to damage to the vehicle, fines, parking tickets, additional extras, refueling charges. The rest 700 EUR would be covered by CDW policy. In the case of package holidays, including some group trips, if these are cancelled because of the pandemic, for example because of changing Foreign Office travel advice, our clear view is that individual customers who have paid in advance should be entitled to a full refund. Such items as windscreen, locks, tires, undercarriage, keys, towing charges are often not covered by the CDW. 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